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African bush  TRAINING   “Ex Africa Semper Aliquid Novi”

Field Guide, Wildlife & Hospitality Management School

Offering fully endorsed Qualification Courses and accredited Learning Programme Certificates…

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DURATION & COST: 30 Days | R 35 000:00 per student

COURSE CREDITS:

PREREQUISITES:

WHO IS IT FOR?

Career Orientated Individuals, Lodge Managers & Hospitality Staff

COURSE DETAILS:

LODGE MANAGEMENT

COURSE

A rigorous and demanding course central to the development of lodge managers and leaders of hospitality teams.

The intent of this course is to explore and analyse the operational principles and practices of managing a lodge. The functionality, interrelationships and management of various divisions/departments of lodging operations and their respective roles and functional components are examined - including general management of staff.

Students will also focus on Customer Service and the means of introducing Performance Management Strategies. Students will learn how to apply Best Practice Principles and Standard Setting to the operation and management of a lodging facility. Students will also be introduced to the theories and application of Influential Communication, Meeting Management, Staff Motivation and Planning/Goal Setting techniques.

This rapid development program ensures that students are fully equipped with the essential Management capabilities, leadership skills and confidence to achieve success in the role of lodge manager.

We pack a huge amount into this course over the thirty day period offering participants a blend of easily accessible, pragmatic theory and practical thought-provoking exercises whilst ensuring that everyone goes away having had a really enjoyable and rewarding experience, and that you have a specific action plan to apply your management capabilities in a management role - with distinction.


CONTACT US: +27 (0) 82 855 7159 | info@africanbushtraining.com


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COURSE MODULES:

PART 1: OPERATIONS

Housekeeping, Preventative Maintenance, Stock Control, Dealing with colleagues, Customer Service, Health, Safety and Security, Workplace Hygiene, Porter Services, Front Of House (Reception), Serving Guests, Food & Beverage Functions, Basic Food & Preparation

PART 2: MANAGEMENT

The Modelling of Excellence, Customer Service, Influential Communication, Performance Management, Standards Audits/Surveys, Best Practice Activation, Meeting Management, Planning & Goal Setting, High Performance Teams, Staff Motivation, Personality Profiling & Job Role, Candidate Selection, Personal Development Plans (PDP’s), Staff Coaching, And much more…